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AI Strategy for Financial Services CEOs: Why “Good Enough” is no Longer Enough
AI in financial services has moved from lofty claims about AI's use to being at the center of the growth conversation, shaping how you compete, run, and stay trusted. Margins are under pressure as customers benchmark you against their best digital experiences, whether they are opening a checking account, redeeming loyalty points, disputing a card charge, or seeking hardship help.
Overcoming Team Building Resistance
Tue, Aug 21, 2012 — I am a big believer in teams in a business environment. I don't just meant people working together well, but actively taking steps to know each other as people, form bonds and work with a common purpose. I've always tried to foster a strong team dynamic in the groups I've led, and have taken active steps to create an environment in which those bonds could grow.
Staying "Uncomfortable" with Conflict
Thu, Jul 19, 2012 — Guest Blogger - Brian Jones, Patrick Lencioni's Table Group Consulting The Best Teams Embrace Discomfort Recently I was asked by a CEO during a meeting with her team, "How long will it take for us to become comfortable with conflict?" I suspected that what she was asking was: "How long until we start disagreeing with each other without thinking about it too much in advance?" But her question (and I hope my response) led to a great discussion, for the truth is, we should never become too comfortable with conflict. It should always stay a bit uncomfortable. Here's why and how, but first, a reminder that we define conflict as "passionate debate between trusting team members in pursuit of the best idea. Conflict without trust is politics."