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AI Strategy for Financial Services CEOs: Why “Good Enough” is no Longer Enough
AI in financial services has moved from lofty claims about AI's use to being at the center of the growth conversation, shaping how you compete, run, and stay trusted. Margins are under pressure as customers benchmark you against their best digital experiences, whether they are opening a checking account, redeeming loyalty points, disputing a card charge, or seeking hardship help.
Winter is Coming: How Economically Healthy Are You?
Tue, Jul 18, 2023 — If you are a fan of the hit show “Game of Thrones,” you’ll appreciate where I’m coming from: The ominous pronouncement, "Winter is Coming," always managed to capture my attention since I could see through the fictional seasonal meaning it foretold and apply it to events in everyday life. The first time I heard those words, I couldn't help but feel a sense of foreboding. But as time went on, winter never actually arrived in Westeros. A similar mindset has taken hold in the U.S. business world, where we have been hearing for the past two years that we are in a recession -- when in reality, we are not and have not been.
Wizard or Witch? How to Keep Your Business Ahead of the Tornado
Tue, Mar 21, 2023 — My little sister, the owner of an upscale hair salon in Georgia, called last week. Twice. No message. In our family that means a twister has touched down in the backyard, so “call me back – now.” I eventually reached my dear sis and she spat, in a Wizard-of-Oz-Lions-and-Tigers-and-Bears-Oh-My tone of voice, her concerns over the economy. The collapse of two banks. Rampant inflation.