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Retail Customer Experience: 6 steps for retailers in this crisis and the next

Retail Customer Experience: 6 steps for retailers in this crisis and the next

Posted by Ed Valdez
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Retail Customer Experience

Ed Valdez shares six steps and additional strategies that retailers should use to lead their business through the COVID-19 and economic crisis.

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Ed Valdez

Ed Valdez

Ed is a metric-driven CMO who enables growth that is powered by data (Voice of Customer-focused), scaled by automation and optimized with analytics. By adapting a blend of Fortune 500 and lean startup processes, Ed uses field-proven strategies to accelerate growth, foster collaboration, spark innovation, enhance customer experience and create a sustainable competitive advantage.

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