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Retail Customer Experience: 6 steps for retailers in this crisis and the next
Posted by Ed Valdez
Ed Valdez shares six steps and additional strategies that retailers should use to lead their business through the COVID-19 and economic crisis.
6.24.2020Featured Chief Outsider
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Ed Valdez
Ed is a metric-driven CMO who enables growth that is powered by data (Voice of Customer-focused), scaled by automation and optimized with analytics. By adapting a blend of Fortune 500 and lean startup processes, Ed uses field-proven strategies to accelerate growth, foster collaboration, spark innovation, enhance customer experience and create a sustainable competitive advantage.
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