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Think Like Your Customer: 8 Cognitive Biases Every CEO Should Know

Think Like Your Customer: 8 Cognitive Biases Every CEO Should Know

Mon, Aug 25, 2025 | Posted by Sandy Barger

Human beings like to think we make decisions logically. But research in behavioral science and neuroscience tells a different story: up to 95% of decisions are made unconsciously, then justified rationally.

That’s where cognitive biases come in. These mental shortcuts help us process information quickly. They also deeply influence how we respond to marketing, pricing, and brand messaging.

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