If the lifeblood of any business is customer cash, then perhaps we can consider customer satisfaction the heart and soul.
As a CEO, you likely are well aware of the value of a satisfied consumer. They stick around, spend more, and often become fierce advocates for your company, its products, and services.
Wed, Jul 14, 2021 — Do I need a CMO, In-House Team, or Agency? For this blog, I am going to start with a very controversial statement: You may not need ANY marketing help. Though it may seem blasphemous for someone like me to make this statement - someone whose career has been built on marketing success - I would be remiss if I didn’t come clean about this fundamental truth.
Mon, Jul 12, 2021 — Of all of the likely impacts of the COVID pandemic, it’s hard to imagine that business owners envisioned this – a labor shortage, the likes of which we haven’t seen in decades. In fact, according to the U.S. Chamber of Commerce, there were 8.1 million open and unfilled positions in March 2021 (the last month for which data is available). Even worse, the number of employees available for every open job reached a 20-year low this spring – and continues to plummet.
Wed, Jun 30, 2021 — With the first half of 2021 coming to a close for companies with calendar year financial statements, there’s a topic on many business leaders’ minds. “Will we meet, beat, or miss our 2021 sales goal—and by what percentage?”
Tue, Jun 29, 2021 — Demand for Fractional Marketing Executives is Exploding Chief Outsiders Fractional CMOs have been helping companies build their engines for growth since 2009. Recently, we sponsored a study with The CMO Council to uncover stakeholders' satisfaction with their marketing organizations, and where fractional CMOs are the best fit. The full study can be found here. This C-Suite Scorecard from the CMO Council brings compelling insight to a growing phenomenon in enterprise-class marketing organizations. Not everything is getting done. With an internal Net Promoter Score of -46 from C-Suite marketing stakeholders (extrapolated from Q2), it’s no wonder the fractional CMO solution is exploding to fill the gaps and holes of critical expertise and leadership. Demand for our firm alone from enterprise businesses has shot up over 150% this year.
