Business Growth Strategies For CEOs: Top CMOs On Marketing Strategy Implementations

Part 3: How Does Employee Engagement Win the Growth Game?

Thu, Feb 20, 2020 | Posted by Marc Umscheid

Assessing the Health of Your Culture

Co-Authored by Marc Umscheid, CMO, Chief Outsiders and Kristin Anderson, Partner, LeadQuest Consulting

In our first two blogs (Part one and Part two) on the subject of corporate culture, we have been making the case for the importance of a serious, top-down effort to ensure your company is united around a single vision -- and that your corporate culture is working for you, not against you. We’ve seen how such a CEO-led commitment can lead to riches beyond your wildest dreams (or, at least, measurably better performance), and we’ve heard directly from one CEO who grappled with the effects of a toxic culture before his personal involvement – and a committed effort -- restored balance across his organization.

Read More

8 Marketing Multipliers to Spring Forward with this Fall!

Tue, Aug 5, 2014 — Marketing has changed...and will move at an even more rapid pace in the future, so check out these tips to improve your marketing muscle!

Niche Marketing, or How Did They Know I Needed This?

Thu, Sep 19, 2013 —

The Four Basic Pillars of Digital Economics

Sat, Feb 16, 2013 — For many companies in both the B2C and B2B markets, selling online is a must. Whether selling digital goods like downloadable software, SaaS-model subscription offerings or actual physical goods, in my experience there are a few straight forward and basic economic pillars of selling online that are often overlooked. While your products, pricing and promotions are important, I’ve seen that a renewed focus on the intersection of these four pillars delivers significant increases in sales. These pillars are: • Traffic • Close rate • Average order value (AOV) • Retention

6 Reasons for Marketing Involvement In Supply Chain Management

Mon, Oct 22, 2012 — Customer Relationship Management The idea that a company can increase their competitiveness by focusing on how a company interacts with its customers is not new but little has been accomplished to this end across corporate America. In 1992 the Harvard Business Review published a ground-breaking paper called Staple Yourself to an Order. I came across this paper several years after it was written, while I was in an operations and logistics role and it captured my imagination. In essence what the paper was saying is that companies did not have an end-to-end process around customer relationship management. There were no processes in place to manage the customer at every interaction point in a consistent manner. There is a great chart in this document on page 6 entitled "Why Orders Fall through the Cracks" (see below) that really captures the issue and illustrates a typical organizational structure and what happens to a customer going through the entire process of placing an order.

Growth Insights for CEOs

Part 3: How Does Employee Engagement Win the Growth Game?

Assessing the Health of Your Culture

Recent Posts

8 Marketing Multipliers to Spring Forward with this Fall!

Niche Marketing, or How Did They Know I Needed This?

The Four Basic Pillars of Digital Economics

Stay up-to-date with the latest from Chief Outsiders

6 Reasons for Marketing Involvement In Supply Chain Management

With CMOs located: