Business Growth Strategies For CEOs: Top CMOs On Marketing Strategy Implementations

Risky Business: How Marketing Content Can Take Risk Out of Business Decisions

Tue, Dec 29, 2020 | Posted by Bob Sherlock

In my younger years, I loved the thrill of a challenging winter rock and ice climb.

I found one at Maiden Cliff, which rises 800 feet above a lake in Maine. In late winter, sun-melted snow joins with natural seepage, freezes overnight, and creates giant icicles attached to the rock.

What the sun helps to create, it also taketh away. Ice that is climbable with reasonable safety in shade can, after direct sun gets on it, soften, break away from the rock, or simply melt.

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6 Reasons for Marketing Involvement In Supply Chain Management

Mon, Oct 22, 2012 — Customer Relationship Management The idea that a company can increase their competitiveness by focusing on how a company interacts with its customers is not new but little has been accomplished to this end across corporate America. In 1992 the Harvard Business Review published a ground-breaking paper called Staple Yourself to an Order. I came across this paper several years after it was written, while I was in an operations and logistics role and it captured my imagination. In essence what the paper was saying is that companies did not have an end-to-end process around customer relationship management. There were no processes in place to manage the customer at every interaction point in a consistent manner. There is a great chart in this document on page 6 entitled "Why Orders Fall through the Cracks" (see below) that really captures the issue and illustrates a typical organizational structure and what happens to a customer going through the entire process of placing an order.

Sales is RIGHT? It IS Marketing's Fault?

Sun, Sep 30, 2012 — The Eternal Conundrum. The sales executive comes to you and says that marketing isn't delivering qualified leads. The marketing executive responds that they are delivering qualified leads, but the sales people can't close them.

3 Steps to Improving Customer Retention

Wed, Mar 28, 2012 — As someone who once helped the pest control giant Terminix exterminate a nasty customer retention problem, I've seen what a difference a few strategic adjustments can make. So if you're facing the same issue, let me assure you that there are steps you can take to stamp it out.

Growth Insights for CEOs

Risky Business: How Marketing Content Can Take Risk Out of Business Decisions

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6 Reasons for Marketing Involvement In Supply Chain Management

Sales is RIGHT? It IS Marketing's Fault?

3 Steps to Improving Customer Retention

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