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Recent Posts
When the Founder Is the Rainmaker: How to Scale Without Losing the Spark
In many founder-led businesses, the founder isn’t just the leader—they’re also the best (and often only) rainmaker. They land the big deals. They have the trusted relationships. They know the pitch inside and out because they are the pitch.
It works—until it doesn’t.
As the business grows, this model creates a bottleneck. Every new opportunity depends on one and only person. And it’s the same person every time. But there’s a downside. When that person is also responsible for running the business, mentoring the team, and shaping the vision, something eventually gives.
What Can CEOs Learn from the Business of Sports?
Tue, Mar 5, 2019 — In times when our world is divided, one thing tends to be a “great unifier”—the spectacle of athletic competition. Across the globe, sports inspires us, gives us hope, makes us healthier, breaks our hearts and, ultimately, brings us together. Though most fans care about how their player or team performs in the field of play, away from the field, the business of sports has been in disruption. How sports organizations are addressing these newfound challenges provides a road-map for fundamental lessons that can help a CEO in any business gain growth-oriented insights. In a series of blogs, I will lead you through the high level challenges shaking the foundation of the business of sports, and offer some frameworks and ideas to address them. My goal is to build on conversations that are already taking place—and, perhaps, start some new ones.
A Practical Guide to Using Account-Based Marketing: What Small- and Mid-Sized Business CEOs Need to Know
Thu, Feb 28, 2019 — Mark Coronna, Partner & CMO--Chief Outsiders with Tom Judge, VP Strategy--Direct Marketing Partners Account-Based Marketing, or ABM, has increasingly captured the attention of marketers in the past several years. If the concept is new to you, don’t worry, you are not too far behind the adoption curve. Small- and mid-sized businesses (SMBs) are the focus of this article for three important reasons: ABM is often misunderstood as a shiny new wonder-tech or a label for strategic selling or outbound tele-prospecting programs. We want to clear any misunderstandings up. The newest technology and best practices related to high-performing ABM programs are still trickling down to SMBs from much larger businesses which have adopted this approach. But the fundamentals of ABM are at the fingertips of most small/medium firms without expensive technology. ABM programs can be scaled to SMBs in a way that makes them both effective and affordable, and can be an integral part of your combined go-to-market and sales program.
Revitalizing a Tired Business: 3 Steps to Identify the Problem
Tue, Feb 26, 2019 — Common Growth Problems Among Businesses Companies of all shapes and sizes watch as the growth of their business slows down, then gets stuck. There is an opportunity to turn around the situation, with a collaborative action plan. It’s essential to determine where and why you are taking on water. Perhaps a new competitor entered the market, enthusiasm is slowing among repeat customers, or your company’s stated benefit is no longer relevant. There could be a deceleration in organic growth, or additional usage and occasions have changed. What’s clear is that what got you to where you are most likely will not get you where you want to go! Businesses often try to address growth issues by cutting back on spending, or milking the company/product/service to maintain or get more profit out of declining revenues. However, this strategy becomes a self-fulfilling prophecy; the only direction you can go from here is continued—or accelerated—decline. It is not a viable, long-term way to address organic growth or loss of market share. As a doctor seeks to understand the challenges of a sick patient, they ask questions and observe behavior. They review options to treat to identify the actions that will most likely optimize and accelerate a return to health. To turn around the business, you’ll want to diagnose how you got into the situation—and what has changed—before you begin tackling the turnaround of the business.
A Practical Guide to Growth Using Contract Marketing and Finance Executive Resources
Mon, Feb 11, 2019 — Mark Coronna, Partner & CMO--Chief Outsiders with John Morris, Partner, and Ken Saddler, CFO, B2B CFO® The use of contract executives (also referred to as fractional, on-demand, or outsourced executives) is relatively new in leadership and organizational staffing models. The oldest and largest contract executive company, B2B CFO®, was founded in 1987. The largest contract executive company providing CMO-level talent, Chief Outsiders, is only 10 years old. There are three key takeaway points in this article: Contract execs are a relatively new option for small- and mid-sized businesses (SMBs) Small- and mid-sized businesses are in a great position to secure significant value from this leadership staffing model While contract Marketing executives are a “newer” concept than using contract execs for functions like finance, contract Marketing and Finance execs both can provide critical strategic expertise and timely support to SMBs, with growth challenges or those interested in more rapidly accelerating growth. Let’s explore what a healthy interaction looks like.
Growing Your Business Through Fractional EOS® and Fractional Marketing Resources
Fri, Feb 1, 2019 — “Two Experts Can be Better Than One” Mark Coronna, Partner & CMO--Chief Outsiders with Mark Francis, Fractional Integrator for companies running on EOS® --Visionary Integrator Solutions Introduction to Fractional Resources You may be familiar with the book Traction® and Entrepreneurial Operating System®, which is a proven business operating system for small- and mid-sized businesses (SMBs). Within this system, the author details a tool called the Accountability Chart, an elevated version of the traditional organizational chart. An important point of this tool is that it takes two types of people to move a business along, the Visionary and the Integrator. The Visionary is typically the founder, while the Integrator may go by the traditional titles such as CEO, COO or GM. The roles of the Integrator include translating the vision for the company into action and results and also leading, managing, and holding accountable the major functions of the company. While usually considered a full-time position, you may not know that Fractional Integrators for companies running on EOS® have been effectively working with Visionaries and helping free those who have become trapped in the day-to-day.
Six Questions to Diagnose Customer Service Issues At Your Company
Thu, Jan 31, 2019 — It seems as if it was only yesterday when marketing analysts were declaring 2018 as “The Year of the Customer.” Trends in technology, along with competitive pressures, had finally shifted the balance of transactional power into the hands of the consumer. On that notion, let me share with you a story about someone I know. It’s a story that, in fact, you may have experienced personally. This individual had a wallet filled with credit cards and held multiple bank accounts with a large financial services company. Never giving the relationship much of a second thought, they left their checking, money market, credit cards and other banking products on autopilot. Then one day, for no apparent reason, they suddenly stopped working. All of these products, simultaneously. Suddenly, they couldn’t access balances, and their credit card was declined at the cash register. This person—hopeful that a reasonable explanation defined this issue, and eager to get a quick resolution—called the bank. Three days and six hours later, and after talking with no less than 12 people, their accounts were finally active. The original glitch, it turns out, was entirely the fault of the financial services provider.
A Practical Guide to Using Fractional Marketing and Sales Execs: What Small- and Mid-Sized Business CEOs Need to Know
Tue, Jan 22, 2019 — Written by: Mark Coronna, Partner & CMO--Chief Outsiders with Jeff Parris and Daniel Steyn, Fractional Sales Executives--Sales Xceleration The use of fractional executives (also referred to as interim, part-time, on-demand, or outsourced executives) has traditionally been related to business functions such as finance, human resources, or technology. The use of the word “traditionally” deserves to be put into perspective. The oldest and largest fractional executive company, B2B CFOs, was founded in 1987. This article will drive three major points: Fractional execs are a relatively new option for small- and mid-sized businesses (SMBs) Small- and mid-sized businesses are in a great position to secure significant value from this leadership staffing model While fractional Marketing and Sales executives are a “newer” concept than using fractional execs for back-office functions, fractional Marketing and Sales execs can provide critical expertise and timely support for SMBs with growth challenges or those interested in more rapidly accelerating growth! We are going to use the terminology “go-to-market executives” to refer to both fractional Marketing and Sales execs. These roles are not the same but are compatible and collaborative when helping set and execute a business’ growth agenda.
CEO Growth Series: Challenge #2 - Working in Your Business Instead of on Your Business
Mon, Jan 21, 2019 — CEOs come in many different flavors… sales-oriented, product-focused, operations, finance, and other disciplines. Often, where you are most comfortable, and where you dive in deep is in the area of your own prior experience. With every company I have engaged with, I see this challenge: the CEO is so involved in the business and working in their comfort zone that they can’t see the wider perspective. They’re so in the business that they’re not working on it. Growth suffers as a result. Most CEOs are not aware of the problem. They’re just completing activities, like arranging chairs on the deck of the Titanic while the ship is sinking. It’s also hard to self-diagnose. And, you’re not going to hear about it from people on the inside. So, to be clear and as helpful as possible: If your business is not at least tracking with the industry growth rate, there’s a problem, and it’s with your company. It may be time to step back and work on your business.
CEO Growth Series: Challenge #1 - Lack of Focus
Wed, Jan 16, 2019 — Overcoming the most common impediment to business growth You can see it in their faces. The look of a tired or burned out entrepreneur with not enough time or resources to outrun the wave. Sound familiar? If you’re currently moving at 100 miles per hour and not accomplishing much, or you wonder if you are doing the right things, or you see lots of activity but not much in the way of results, you and your organization are probably suffering from a lack of focus. Lack of focus is the most common business problem standing in the way of growth and one of the hardest to resolve.