Growth Insights for CEOs
The Chief Outsider
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Turning Customer Insight into Customer Value
Executive Takeaways
- Your next major deal may begin with a customer problem you have yet to uncover.
- Deep customer insight can open doors to executives—and accounts—competitors already serve.
- The greatest opportunities emerge when insight meets distinctive expertise and solutions.
- Turning these opportunities into growth requires building organizational capability.
This blog is part of Chief Outsiders’ New Growth Imperative series, designed to help CEOs and leadership teams engage executive decision-makers at targeted strategic accounts by turning deep insights into compelling customer value.
Recent Posts

The New "Growth Kid" on the Block: Introducing Horizon (Zero)
Wed, Apr 11, 2018 — Since the introduction of Horizon Growth planning in the late 1990’s, businesses which have successfully understood and adopted this multi-year approach to generation of new revenue and profit streams have realized the benefits of forward planning. Horizon Growth planning was introduced in 1999 in a book titled The Alchemy of Growth: Practical Insights for Building the Enduring Enterprise by several McKinsey associates (Baghai, Coley, White). If you want to read a Cliff Notes version of Horizon Growth planning from the author, you can read excerpts here.

Is Your Org Chart Aligned with Your Growth Strategy? Four Questions to Ask Today
Tue, Mar 27, 2018 — Growth strategy conversations have accelerated in boardrooms of mid-market organizations across America. There’s a growing recognition among CEOs that the people around the table may, in fact, may not be suited for the changes that have roiled today’s marketplace. As technology has assaulted brick-and-mortar businesses; a savvy public has flipped the consideration funnel on its head. As competitive advantages between like companies have grown razor thin, the gap between corporate strategy and the traditional org chart has become ever wider.

Insights in Action: How to Turn Market Data into a Competitive Springboard
Mon, Mar 26, 2018 — If you are one of the many CEOs who spent the last few months reflecting upon your company’s current growth strategies, it is time to push forward. By gathering insights about your competition, brand, and customers, you can create a powerful advantage. In fact, the right information can be a springboard for innovation and growth, as well as an effective way to successfully drive differentiation and brand equity.
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How CEOs can Leverage Multiple Best Practices: Integrating Horizon Growth Planning with EOS/Traction
Fri, Mar 16, 2018 — What happens when you combine two best practices? Do you get best practices on steroids? Are two best practices always better than one? Is there a chance that they conflict with each other? Can they be used in a complementary manner to accelerate your business’ growth and performance?

Only the Paranoid Survive: Three Steps to Being a Disruptive Innovator
Thu, Jan 11, 2018 — There is a much-ballyhooed Harvard Business School case study which examines the competition between athletic shoe companies Nike and Reebok -- before Nike became the behemoth it is today, and when Reebok was a tiny company making its first attempts at scaling up. Nike, at the time, was a “runner’s runner” shoe, aimed at the hardcore, “rise-at-5 a.m.-and-run-like-the-wind” customer. Nike’s signature advertising visual at the time was very compelling: The perspective, down the length of a deserted Manhattan avenue in the early morning hours. A glimmer of the sunrise peeked around one building; no traffic or people were around – with the exception of a lone runner, a tiny figure against the cityscape. It characterized what Nike stood for – hardcore training -- and that famous ad resonated hugely with Nike users. It was about the discipline and fulfillment of running. Shoe comfort at the time, while adequate, clearly was secondary.

Get in “Gear”: How a Market Focus Can Propel Your Company Forward in 2018
Fri, Jan 5, 2018 — For CEOs reading this blog, you are undoubtedly working to emerge from a bit of holiday malaise in your enterprise. Though you would love to enjoy peace on earth and spreading good will to all mankind, you still have a business to run – and 2018’s benchmarks, objectives and targets will be here before you know it.

The Marketing Health Check: 5 Questions to Ask Right Now to Prep for 2018
Wed, Dec 13, 2017 — Another calendar year is just about in the books – and the atmosphere around most businesses is decidedly festive. Your staff, no doubt, is thinking about spreading cheer, forgetting about old acquaintances, and making plans for that dead zone between Christmas and New Year’s when the most mission critical strategic consideration is whether to drive or fly to grandma’s house for the holidays.

What is Account-Based Marketing and Why CEOs Should Care
Wed, Nov 8, 2017 — If you are the CEO of a B2B company, you may have heard of the latest innovation in generating revenue: Account-Based Marketing (ABM). This article will explain the why’s and what’s of ABM so that you can ensure your company is driving the maximum results. Let’s face it: your leads probably suck. They suck either because there aren’t enough of them, or the quality is poor. Most likely it is both. Your sales team is always asking for more and better leads – and you are too.

Is The “VP of Sales and Marketing” Role Becoming “Mission Impossible?"
Thu, Oct 26, 2017 — Here’s to those of you who currently have that title and are performing effectively in a “Vice President, Sales and Marketing” role today! If you are confident, balanced and managing both roles effectively at the same time, you are unique. I think, though, that this combined role will become less common in the future. Here’s what is driving my thinking. I’ve been in a VP Sales and Marketing role in three companies. Most recently, I served in an interim VP Sales role added to an interim VP Marketing role for a client which had an unplanned executive opening. After five months of trying to perform both roles productively and with balance, I have greater empathy for those who have that title and who actually can do both concurrently.