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The Chief Outsider
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Recent Posts
From Loyalty Programs to Leadership: What 20 Years in CRM Taught Me About Organizational Growth
Loyalty programs taught many of us how to turn casual buyers into raving fans. My 20 years in CRM and loyalty for brands like Marriott, Amazon, and American Express—and leading a $3B customer platform—taught me something bigger: The same system that keeps customers coming back also keeps your best people from leaving. When growth stalls, most CEOs reach for the usual levers: more demand gen, more recruiting, more channels.
A CEO’s Guide to Marketing ROI
Wed, May 2, 2018 — The old John Wanamaker quote from 100 years ago still rings true today for many CEOs: “Half the money I spend on advertising is wasted; the trouble is, I don’t which half.” While we have made amazing advancements in marketing, in some circles, accountability is not among them. Are you happy with the financial documentation being provided to you on marketing effort ROI? If the answer is “no,” you share a common pain point that many CEOs we work with share with us when we first sit down with them. The good news? This is a pain point that can be addressed in a relatively quick manner -- in many instances, within 90 days. If you haven’t been given one before, a “marketing-return-on investment-roadmap” is a great way to visually gauge what you’d like to see changed within your marketing structure.
How Your Executive Team Can Sustain Your Business Growth through Best Practices
Tue, May 1, 2018 — If you don’t believe that consistent, profitable business growth is a need of virtually every small- and mid-sized business, and especially for yours, you probably won’t get value from this article. The real challenges aren’t understanding the value of growth to your business--they are about determining where your best growth opportunities are, prioritizing across multiple potential growth opportunities, integrating both shorter- and longer-term growth opportunities into your management processes, and organizing for success and building an ability to tap into new revenue streams consistently and over multiple years.
The Digital Growth Imperative for Small- and Mid-Sized Businesses (SMBs)
Thu, Apr 19, 2018 — There are many ways to think about growth, and many models to help stimulate your thinking. One of the more traditional, best known, and still effective models, is this one:
An Equitable View: Four Questions to Ask in Gauging Your Company’s Market Potential
Tue, Apr 17, 2018 — Private Equity investors, as a rule, have a propensity for looking before they leap. Known for their discipline and attention to detail, PE investors rarely reach for a dime without conducting a fair amount of due diligence. Most potential PE investment activity has within its foundation a document known as the investment thesis – essentially, the private investors’ “white paper,” outlining in detail how value will be created and a return made on the investment within the target exit timing. Often the primary drivers of this thesis are restructuring costs – fixed overhead, asset deployment and operating expense. Another driver relates to the sales force – in particular, whether an addition of headcount or selling tools would drive more sales, and increase effectiveness.
The New "Growth Kid" on the Block: Introducing Horizon (Zero)
Wed, Apr 11, 2018 — Since the introduction of Horizon Growth planning in the late 1990’s, businesses which have successfully understood and adopted this multi-year approach to generation of new revenue and profit streams have realized the benefits of forward planning. Horizon Growth planning was introduced in 1999 in a book titled The Alchemy of Growth: Practical Insights for Building the Enduring Enterprise by several McKinsey associates (Baghai, Coley, White). If you want to read a Cliff Notes version of Horizon Growth planning from the author, you can read excerpts here.
Is Your Org Chart Aligned with Your Growth Strategy? Four Questions to Ask Today
Tue, Mar 27, 2018 — Growth strategy conversations have accelerated in boardrooms of mid-market organizations across America. There’s a growing recognition among CEOs that the people around the table may, in fact, may not be suited for the changes that have roiled today’s marketplace. As technology has assaulted brick-and-mortar businesses; a savvy public has flipped the consideration funnel on its head. As competitive advantages between like companies have grown razor thin, the gap between corporate strategy and the traditional org chart has become ever wider.
Insights in Action: How to Turn Market Data into a Competitive Springboard
Mon, Mar 26, 2018 — If you are one of the many CEOs who spent the last few months reflecting upon your company’s current growth strategies, it is time to push forward. By gathering insights about your competition, brand, and customers, you can create a powerful advantage. In fact, the right information can be a springboard for innovation and growth, as well as an effective way to successfully drive differentiation and brand equity.
How CEOs can Leverage Multiple Best Practices: Integrating Horizon Growth Planning with EOS/Traction
Fri, Mar 16, 2018 — What happens when you combine two best practices? Do you get best practices on steroids? Are two best practices always better than one? Is there a chance that they conflict with each other? Can they be used in a complementary manner to accelerate your business’ growth and performance?
Only the Paranoid Survive: Three Steps to Being a Disruptive Innovator
Thu, Jan 11, 2018 — There is a much-ballyhooed Harvard Business School case study which examines the competition between athletic shoe companies Nike and Reebok -- before Nike became the behemoth it is today, and when Reebok was a tiny company making its first attempts at scaling up. Nike, at the time, was a “runner’s runner” shoe, aimed at the hardcore, “rise-at-5 a.m.-and-run-like-the-wind” customer. Nike’s signature advertising visual at the time was very compelling: The perspective, down the length of a deserted Manhattan avenue in the early morning hours. A glimmer of the sunrise peeked around one building; no traffic or people were around – with the exception of a lone runner, a tiny figure against the cityscape. It characterized what Nike stood for – hardcore training -- and that famous ad resonated hugely with Nike users. It was about the discipline and fulfillment of running. Shoe comfort at the time, while adequate, clearly was secondary.