Business Growth Strategies For CEOs: Top CMOs On Marketing Strategy Implementations

Part 3: How Does Employee Engagement Win the Growth Game?

Thu, Feb 20, 2020 | Posted by Marc Umscheid

Assessing the Health of Your Culture

Co-Authored by Marc Umscheid, CMO, Chief Outsiders and Kristin Anderson, Partner, LeadQuest Consulting

In our first two blogs (Part one and Part two) on the subject of corporate culture, we have been making the case for the importance of a serious, top-down effort to ensure your company is united around a single vision -- and that your corporate culture is working for you, not against you. We’ve seen how such a CEO-led commitment can lead to riches beyond your wildest dreams (or, at least, measurably better performance), and we’ve heard directly from one CEO who grappled with the effects of a toxic culture before his personal involvement – and a committed effort -- restored balance across his organization.

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Part Two: How Does Employee Engagement Win the Growth Game?

Wed, Dec 11, 2019 — Shaping a High Performing Culture is a Top-Down Commitment Co-Authored by Marc Umscheid, CMO, Chief Outsiders and Kristin Anderson, Partner, LeadQuest Consulting In our previous blog, we established the importance of corporate culture in the paradigm of business success. Commit to it, and reap myriad rewards, including better hires, more efficient business practices – and more revenue. But, allow your culture to become toxic, and you place more at risk than just caustic commentary at the water cooler. Like any living, breathing organism, toxicity can infect the corporate ecosystem as well – and the responsibility to ensure a healthy, positive environment starts at the top!

How Does Employee Engagement Win the Growth Game? Look to Your Company’s Culture

Tue, Oct 29, 2019 — This is the first in a series of four blogs on the role of company culture as a function of your overall business strategy. Co-Authored by Marc Umscheid, CMO, Chief Outsiders and Kristin Anderson, Partner, LeadQuest Consulting What do you know about your company’s culture? And, more importantly, how it can impact the success—or failure—of your growth initiatives? Companies that do a great job of instilling culture as a way of engaging teams are 21 percent more profitable than their counterparts, according to a 2016 study by Deloitte Consulting. A thriving culture is key to growth because of its tie to profitability and recruiting top employees. With that in mind, it is surprising that only one in four C-suite executives understand their company’s culture – and appreciate its link to performance.

How to Retain Customers and Develop Brand Advocates - Part 3

Thu, Oct 10, 2019 — Part 3 of 3: Winning Retention Marketing Strategies Retention marketing isn’t meant to replace acquisition marketing, but to work alongside it as part of your growth strategy. The activities associated with retaining customers and/or increasing customer value through re-purchasing or up-selling products and services, is less expensive than acquisition marketing. While you need both acquisition and retention marketing, you will get a better return from your investment in retention marketing and create customers for life. In the previous blog post, we discussed how to develop a retention marketing program that specifically addresses the needs of your business. But are there proven retention marketing strategies or tactics that should be considered regardless?

How to Retain Customers and Develop Brand Advocates - Part 2

Fri, Sep 13, 2019 — Part 2 of 3: Developing a Retention Marketing Program As we learned in my previous post, retention marketing encompasses the activities associated with retaining customers or increasing customer value through re-purchasing and up-selling products and services. It’s anywhere from five to 25 times less expensive than acquisition marketing—and done well can reduce the expense pressure of acquisition marketing to grow your business. Retention marketing should be a part of any business growth strategy. Retention marketing involves communicating with your customers in a way that helps you nurture and keep them. This should be an ongoing priority for the business with buy-in from the top throughout the entire organization. After all, you’ve all worked hard and spent a lot of money to acquire those customers.

Growth Insights for CEOs

Part 3: How Does Employee Engagement Win the Growth Game?

Assessing the Health of Your Culture

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Part Two: How Does Employee Engagement Win the Growth Game?

How Does Employee Engagement Win the Growth Game? Look to Your Company’s Culture

How to Retain Customers and Develop Brand Advocates - Part 3

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How to Retain Customers and Develop Brand Advocates - Part 2

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