Growth Insights for CEOs
Sajal Sahay
Recent Posts

From Loyalty Programs to Leadership: What 20 Years in CRM Taught Me About Organizational Growth
Executive Takeaways
- The principles that build customer loyalty work just as well on your best employees and partners.
- Salary and bonus are table stakes. What keeps top performers are the moments that make them feel like insiders.
- Internal friction is as damaging as friction in a customer journey — and just as fixable.
- Generic recognition retains no one. Tailored moves do.
Loyalty programs taught many of us how to turn casual buyers into raving fans. My 20 years in CRM and loyalty for brands like Marriott, Amazon, and American Express—and leading a $3B customer platform—taught me something bigger: The same system that keeps customers coming back also keeps your best people from leaving. When growth stalls, most CEOs reach for the usual levers: more demand gen, more recruiting, more channels.
Recent Posts

How SaaS Companies Can Survive Economic Winter
Fri, Jul 22, 2022 — Even as macroeconomic headwinds begin to buffet the worldwide economy, there’s no better time than now to be a SaaS marketer. But there is a better way to be one. A SaaS marketer must be part marketer, product manager, and engineer and understand their markets 100%. And CEOs need to be able to discern someone who is capable of that position.

Developing A Unique Value Proposition
Mon, Jul 11, 2022 — In my previous blog post “Unique Value Propositions And Their Necessity For Success”, I provided examples of value propositions in the Healthcare and Technology industries my teams and I developed. As I noted, “A value proposition must focus on features and benefits that make the product unique, and are sustainable over time. A powerful value proposition lets customers truly understand the value of your company's products and services. It helps your target customers to see how what you offer benefits them, and is their only available option.” In this blog post, we will go through each of the elements of drafting a unique value proposition, whether it is a product or a service that you and your team are providing your customers.

Unique Value Propositions and Their Necessity for Success
Thu, Apr 28, 2022 — Wikipedia defines a value proposition as “the promise that the business will give customers to assure best possible value. The value proposition is a creative statement that depicts the unique selling point. Without this statement marketers lose an opportunity to tell customers why they should pick you over the competition.” In other words, the value proposition is the fundamental reason a customer buys what your company offers.