Growth Insights for CEOs

When Customer Value Becomes the Growth Engine
Executive Takeaways
- Differentiated value, not better targeting, moves the accounts that matter most.
- Insight is understanding what a customer's situation means for their business, not just knowing it.
- Shift from capability-led messaging to outcome-specific conversations, then prove the impact.
- Rigorous ABM works because it forces real customer understanding and demonstrated results.
This blog is part of Chief Outsiders’ New Growth Imperative series, designed to help CEOs and leadership teams engage executive decision-makers at targeted strategic accounts by turning deep insights into compelling customer value.
Recent Posts

Closing the Small to Mid-Sized Company Merger – Is It Too Risky to Ink the Deal?
Thu, Mar 17, 2016 — In our previous post, we lit the fuse on the concept of how a merger or acquisition may be beneficial when swashbuckling one’s way through the uber-competitive marketing landscape of the present. By making it this far, you may have decided that this strategy may be prudent -- especially now that you know when and why you might consider M&A for your company. So let’s now take a look at the downside of such an initiative—the “glass-half-empty scenario.”

Building Company Value After an Acquisition
Sun, Mar 27, 2011 — Marketing’s Role in Post-Merger Integration The deal was just signed! Now what do we do? How many times have we heard this familiar cry? You are not alone. Over 70% of the deals completed today fail to add company value! The primary reason for most failures: poor post-merger integration planning and execution. The integration of two businesses after an acquisition is no longer restricted to the domain of Finance and IT. Markets drive our businesses today! The role of Marketing in building company value after an acquisition is more critical than ever before. To build market share, competitive dominance and product superiority, Marketing’s approach to the integration program must be very systematic. Marketing must uphold the brand, maintain customer confidence and leverage all possible synergies while vigilantly monitoring ROI. As if this isn’t a difficult enough balancing act, Marketing must articulate the longer-term “go-to-market” strategy to ensure the continuity of value enhancement programs long after the integration process is complete. So where do you begin?