If the lifeblood of any business is customer cash, then perhaps we can consider customer satisfaction the heart and soul.
As a CEO, you likely are well aware of the value of a satisfied consumer. They stick around, spend more, and often become fierce advocates for your company, its products, and services.
Thu, Jun 3, 2021 — Part 3: Concept Development – The First Phase Gate By Angus Robertson, Ahmet Abaci and Beth Somplatsky-Martori It takes more than luck, randomness, or the alignment of the stars to achieve success. Reaching our more earth-bound goals requires studious planning, hard work – and the ability to narrow our focus in the face of the shiny objects that compete for our attention
Fri, May 28, 2021 — Part 2: Harnessing Entrepreneurial Energy For Improved Success By Angus Robertson, Ahmet Abaci and Beth Somplatsky-Martori The road to nowhere is littered with loose ends: Half-finished projects, great ideas that died on the vine, and wasted resources that chipped away at profitability and the bottom line. In a world where startup energy and entrepreneurship are prized, there certainly is no lack of passion about that “one great thing” that is going to transform the company and change the world.
Fri, May 14, 2021 — Blog 1:Introduction to What it Takes to Innovate By Angus Robertson, Ahmet Abaci and Beth Somplatsky-Martori Sometimes, there’s a razor-thin margin between success and failure. In the world of shaving, this is more than a figurative statement. Just ask the folks at Gillette, which dominated the $3.5 billion market for razors and accessories for more than a century. At Gillette, innovation mostly consisted of adding the occasional blade to its disposable cartridges, but there was little incentive to otherwise rock the boat of its delightful recurring-revenue model (after all, hair continues to grow, whether we want it to or not).
Thu, Jan 28, 2021 — What does it take to be a change agent in a world that doesn’t stop changing? My last blog on change and innovation referenced Billy Joel, and you may recall his song, “We Didn’t Start the Fire,” essentially a history lesson of the 1940s through 1980s in three minutes. If we asked The Piano Man to write a tune forecasting the 2020s, it would likely last an hour – and still not cover everything.
