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Are You Building a Business That's Ready to Scale - or Just a Business That Has Had Great Growth?
There is a version of business success that feels like momentum but isn't quite there yet.
Your Brand Promise RX: The Keys to Delivering an Amazing Customer Experience
Mon, Mar 21, 2016 — In late December, a young mother with a cranky infant in tow boarded a Southwest Airlines flight headed for Islip, New York. It was her son’s first-ever trip, and the plane ride home was the only time he’d been awake on an airplane. As soon as they boarded, a confident, caring flight attendant scooped up the anxious mother and baby, carried their bags, helped them find an aisle with an empty seat, and even cooed the little boy in her arms during the flight.
Pricing “SaaS”: What’s the Right Price for Your Service?
Sat, Mar 19, 2016 — The Software-as-a-Service (SaaS) model is flourishing, expanding, and boldly going where it’s never gone before—how do you know the right price for your service? The pay-as-you-use model that is widely employed by SaaS offerings has even propagated into areas like manufacturing, where such “value-in-use” strategies are gaining wide acceptance. For companies trying to ensure that this model is as remunerative as it can be, a SaaS offering has to ensure a properly balanced pricing structure. Furthermore, which attributes of our offerings support the highest value needs from our prospects, and how can we look at historical data to inform this pricing model?
Closing the Small to Mid-Sized Company Merger – Is It Too Risky to Ink the Deal?
Thu, Mar 17, 2016 — In our previous post, we lit the fuse on the concept of how a merger or acquisition may be beneficial when swashbuckling one’s way through the uber-competitive marketing landscape of the present. By making it this far, you may have decided that this strategy may be prudent -- especially now that you know when and why you might consider M&A for your company. So let’s now take a look at the downside of such an initiative—the “glass-half-empty scenario.”
Big-Brand B2B Executives Finally Opt In to Email Marketing
Thu, Feb 25, 2016 — It’s no secret that email marketing is a top driver for sales and customer growth. A vast majority of marketers say that it is their primary channel for lead generation. And despite the many claims that “email marketing is dead,” it continues to not only dominate, but also reinvent itself as new tools and technologies allow it to remain more relevant than ever for businesses of all sizes. Even more surprising is the fact that many large business-to-business (B2B) brands have not yet tapped into the potential of email marketing. From what we’ve experienced across our client base, some of these firms are finally turning to email to breathe new life into their marketing initiatives. However, what these newcomers are finding is that breaking into the “king” of all marketing channels is way more complicated than it seems on the surface. And that may be one factor that keeps some businesses from getting started.
Marketing…the big “M” and the little “m”
Mon, Feb 22, 2016 — When it comes to understanding the function of Marketing, there are often common words that enter the equation like “website”, “brochures”, or “sales collateral”. While these are tools that typically originate from the Marketing department, they only scratch the surface of what Marketing encompasses in total. A wise person once characterized the poorly understood function in the terms of “there is a big 'M' in Marketing and a little 'm'”. Wow, that is profound. So, what do we mean when we say the big “M” of Marketing?
Top 12 (Plus 1) Leadership Skills I Learned from Boy Scouts
Tue, Feb 2, 2016 — Robert Fulgrum reminded us that “All I Really Needed to Know I Learned in Kindergarten” when he published his book of the same name. We’re told that if we: Share Everything Play Fair Don’t Hit People… …along with 13 more basic principles we will surely have a successful life. Well, he didn’t exactly say that, but certainly he asserts our lives would be more peaceful and our society less caustic.
How to Brand the Service Component of your Business
Thu, Jan 28, 2016 — In the two previous posts I discussed the concept of branding a service delivery process and some of the benefits of pursuing this approach. Then I offered some real-life examples of effective service and discovery process brands. In this final installment, I will present steps to guide you as you create your own service process brand. In the simplest terms, it means standardizing and naming an existing process, then promoting it to customers.
Branded Service Processes Create Value and Profits for these Companies
Thu, Jan 21, 2016 — In my previous post, I introduced the concept of branding a service delivery or discovery process and outlined some of the benefits of pursuing this approach. In this installment, I will share some real-life examples of service process branding to give you a better idea of how it works. Below are three examples of branded service delivery. The third is explained in greater detail to more fully illustrate execution of the concept.
Business Plans Gone Bad: Five Ways To Fix Your Focus
Tue, Jan 19, 2016 — At some point in history, when the first caveman took on a business partner for their fledgling wheel manufacturing business, it became necessary for them to complete a business plan. After all, how would our cave-bound friends decide who was responsible for construction, supply chain, sales and marketing and testing? We can only hope that in those simpler times, business planning consisted of a couple of grunts and a handshake. Today, the business planning cycle has taken on a life of its own. Except for the grunts, pretty much the entire process has been transformed into a rigorous set of meetings, a forest’s worth of documentation, and enough headaches to cause a measurable spike in Advil sales in your locality.